Why Choose Us

Why Choose Us?

A few of the reasons that our clients choose our services:

  • Accountability: We are located in Costa Rica, providing support and emergency travel assistance 24 hours/365 days/year.
  • We personally choose our accommodations and tour operators based on experience, not by their website or price.
  • Airport greeting and private transportation on your first & last day to maximize your stay in Costa Rica.
  • Flexibility to adjust to your needs and desires, as all vacations are private.
  • No fine print. What you see is what you get. When we provide a price, it is the final price.

Quality, Value, Security & Reliability

  • Exclusive special rates for accommodations, (ex. 3rd night free), transportation & tours applied when available.
  • Unbeatable service fees; which when combined with our exclusive special rates and free nights, many times this service pays for itself!
  • Member of the ICT (Costa Rica Tourist Board), Canatur (Costa Rica National Chamber of Tourism) and BBB (Better Business Buraeu).

Professional Assistance & Support

  • The convenience of professional travel advice & vacation coordination with unlimited toll free phone and e-mail planning assistance and reservations.
  • Accommodation, transportation and tour reservations and confirmations with traceable electronic transfer prepayments, 30 day reconfirmation, 14 day and 7 day reconfirmations for all reservations = Smooth Sailing.
  • Representative greeting inside the airport for our escorted VIP service through baggage claim and customs (SJO only).
  • Travel assistance while in Costa Rica.
  • Emergency contact for family and friends.
  • We speak your language. All services available in fluent English at all times.
  • Full color e-brochure of your custom trip with photos and descriptions.
  • FREE Waterproof Travel Map shipped to your U.S. or Canada address in advance.
  • Credit card acceptance fee is waived with the Full Service plan.

Pacific Trade Winds S.A. is a full service travel provider, providing personalized, attentive service. We only utilize the best tour operators and transportation companies (all are ICT certified for safety standards, have insurance, and provide overall superior experiences).  We perform a series of 4 reconfirmations of every aspect of your vacation prior to your vouchers being sent. We take pride in our work and provide outstanding customer service for a safe, stress free vacation which includes 24/365 emergency in country assistance when you are traveling in Costa Rica.

We do not have any hidden fees or surprises.  We include everything that is listed in your itemized itinerary including day of reservation Sales & Turismo taxes (13%), toll free English and Spanish spoken customer service, and credit card acceptance fees (which in Costa Rica averages 8-10%).  These items are typically not brought up until you sign the official authorization slip (unfortunately in many cases this is when you are already in the country and have utilized the service, leaving you little to no leverage) and can cost as much as 25% of your total trip.   Our rates include all of the aforementioned as well as all of the services that we provide.

We do not include rental car insurance in your price as this is a direct agreement that must be made between you, your credit card company, rental car agency, and insurance provider.  However, we will always inform you of the price of the CDW insurance directly on your itinerary so you know exactly what to expect.

For these reasons and many more, our clients choose our services. We hope this information has been beneficial in planning your vacation. Please contact us with any further questions or when you are ready to turn your Costa Rica dreams into a reality!

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